Help center

Help & Support

Welcome to the Elara Eastern Help Center. Hum yahan aapki har mumkin madad ke liye maujood hain. Niche diye gaye common sawalaat (FAQs) se aapko apne order aur hamari services ke baare mein maloomat mil sakti hain.

1. Orders & Tracking

Order kaise place karein? Apna pasandida suit select karein, "Add to Cart" par click karein aur checkout process mukammal karein. Aap humein Instagram/Facebook par DM karke bhi order de sakte hain.
Kya main apna order change ya cancel kar sakta hoon? Order confirm hone ke 12 ghanto ke andar aap tabdeeli ya cancellation ke liye humse rabta kar sakte hain. Dispatch hone ke baad order cancel nahi ho sakega.
Order track kaise karein? Jaise hi aapka order dispatch hoga, aapko SMS ya Email ke zariye tracking number bhej diya jayega.

2. Shipping & Delivery

Delivery charges kitne hain? Pure Pakistan mein delivery charges Rs. 250 hain.
Delivery mein kitna waqt lagta hai? Major cities mein 3-5 working days aur door-daraz ilaqon mein 5-7 working days lag sakte hain.
Kya aap International delivery karte hain? Filhal hum sirf Pakistan mein delivery kar rahe hain.

3. Returns & Exchanges

Kya main suit exchange kar sakta hoon? Ji haan, agar product mein koi defect ho ya ghalat item mile, toh aap 7 din ke andar exchange ke liye rabta kar sakte hain. Item ka original condition aur packing mein hona zaroori hai.
Refund Policy kya hai? Hum defective products par exchange ya store credit provide karte hain. Mazeed maloomat ke liye hamari "Return Policy" ka page visit karein.

4. Payments

Payment ke kaunse tareeqay available hain? Hum Cash on Delivery (COD) ki sahulat dete hain taake aap mutmain hokar shopping kar sakein. Iske ilawa Bank Transfer ka option bhi maujood hai.