Returns & Refund Policy

Gemini said

Aapki Shopify store ke liye ek clear Return & Refund Policy hona legal aur professional point of view se bohot zaroori hai. Is se customers ka darr khatam ho jata hai ke "agar suit pasand nahi aaya toh kya hoga?"

Aap niche diya gaya content apne "Refund Policy" page par paste kar sakte hain:

Returns & Refund Policy

Elara Eastern par hamari koshish hoti hai ke aapko behtareen quality ke suits milien. Agar kisi wajah se aap apne order se mutmain (satisfied) nahi hain, toh hum ne exchange aur return ka process nihayat asaan rakha hai.

1. Return & Exchange Ki Sharait (Conditions)

Aap niche di gayi suraton mein exchange ya return ki request kar sakte hain:

  • Defective Product: Agar suit mein koi surakh (hole), misprint, ya fabric defect ho.

  • Wrong Item: Agar aapko wo suit nahi mila jo aapne order kiya tha.

  • Missing Items: Agar 3-piece suit mein se koi cheez (dupatta ya trouser) missing ho.

Note: Suit ka unwashed, unstitched aur original packaging (tags ke saath) hona zaroori hai.

2. Time Limit

  • Aap parcel milne ke 7 din ke andar humse exchange ke liye rabta kar sakte hain. 7 din guzarne ke baad koi request accept nahi ki jayegi.

3. Exchange Process

  1. Apne order ki video ya defective part ki picture lein.

  2. Humein WhatsApp (03029171145) par message karein aur apna Order ID bataein.

  3. Hamari team aapka masla check karegi aur aapko naya suit dispatch kar diya jayega.

4. Refund Policy

  • Cash Refund: Filhal hum cash refund sirf un suraton mein dete hain jab hamare paas stock khatam ho jaye aur hum aapko replacement na de saken.

  • Store Credit: Zyada tar cases mein hum aapko store credit ya exchange ka option dete hain taake aap koi doosra design select kar sakein.

5. Delivery Charges

  • Agar ghalti hamari taraf se hai (Defective/Wrong item), toh delivery charges hum pay karenge.

  • Agar aap baghair kisi defect ke design change karna chahte hain, toh delivery charges customer ko pay karne honge.

Important Tip for Customers:

Hamesha parcel kholte waqt ek "Unboxing Video" zaroor banayein. Ye video kisi bhi qism ke claim (defect ya missing item) ke liye saboot (proof) ke taur par istemal hoti hai.